MrPets

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Delivery & Returns

MrPets

DELIVERY & RETURNS

Delivery and Returns

Delivery

All orders are dispatched via standard delivery and will be delivered by the Royal Mail.

We aim to dispatch 95% of our orders the next working day, and 100% of orders within 3-5 working days.

Delivery times may occasionally be affected by factors beyond our control, and so we are unable to guarantee delivery times, but as a guide, standard delivery typically takes no more than 3-5 working days to arrive.

Orders are dispatched from our fulfilment centres Monday-Friday. Saturday and Sunday are non-working days and we cannot deliver outside of the UK.

Heavy Items delivery exclusions

Please note, we are unable to deliver heavy items weighing 2kg or more to Northern Ireland, the Republic of Ireland, the Channel Islands, and the following postcodes:

  • G83 7 G83 8 G84 0
  • IV10 8 IV11 8 IV12 4 IV12 5 IV12 9 IV13 7 IV14 9 IV15 0 IV15 9 IV16 9 IV17 0 IV18 0 IV18 9 IV19 1 IV19 9 IV2 6 IV20 1 IV21 2 IV22 2 IV23 2 IV24 3 IV25 3 IV26 2 IV27 4 IV27 9 IV28 3 IV30 1 IV30 4 IV30 5 IV30 6 IV30 8 IV30 9 IV31 6 IV32 7 IV36 1 IV36 2 IV36 3 IV36 9 IV4 7 IV40 8 IV5 7 IV52 8 IV53 8 IV54 8 IV6 7 IV63 6 IV63 7 IV7 8 IV8 8 IV9 8 IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8 IV47 8 IV48 8 IV49 9 IV51 0 IV51 9 IV55 8 IV56 8
  • KW1 4 KW1 5 KW10 6 KW11 6 KW12 6 KW13 6 KW14 7 KW14 8 KW14 9 KW2 6 KW3 6 KW5 6 KW6 6 KW7 6 KW8 6 KW9 6 PA21 2 PA22 3 PA23 7 PA23 8 PA23 9 PA24 8 PA25 8 PA26 8 PA27 8 PA28 6 PA28 9 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1 PA34 4 PA34 5 PA34 9 PA35 1 PA36 4 PA37 1 PA38 4 PH17 2 PH19 1 PH20 1 PH21 1 PH22 1 PH23 3 PH24 3 PH25 3 PH26 3 PH26 9 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH33 9 PH34 4 PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 4 PH49 4 PH50 4
  • HS1 2 HS1 9 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3 HS6 5 HS7 5 HS8 5 HS9 5
  • KA27 8 KA28 0 KW15 1 KW15 9 KW16 3 KW16 9 KW17 2
  • PA20 0 PA20 9 PA41 7 PA42 7 PA43 7 PA44 7 PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7 PA62 6 PA63 6 PA64 6 PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6 PA73 6 PA74 6 PA75 6 PA76 6 PA77 6 PA78 6 PH41 2 PH42 4 PH43 4 PH44 4
  • ZE1 0 ZE1 9 ZE2 9 ZE3 9


For further information, please do not hesitate to contact us as at customerservices@mrpets.co.uk.

Returns

MrPets aims to always deliver the items you ordered in excellent condition. We understand however, that on occasion you may want to return an item you purchased from us.

If you wish to return items to us, please do so within 14 calendar days of the dispatch date. To receive a full refund on unwanted items, the item must not have been unused with original packaging still intact.

If we deliver the incorrect product, your item arrives damaged, or the item becomes faulty, simply contact us for a replacement or refund.

Please do make sure you have selected your chosen pet product carefully and it is exactly the product you require prior to purchase – including product size, colour and description. Any postage costs to return a product are at the expense of the consumer. Products returned that show signs of intentional damage cannot be refunded.

How do I return an item?

1) Please contact us via email prior to returning your purchase for a replacement or refund
2) Please package your item up safely + securely ready to be returned via standard post
3) Please include a returns form or a note detailing your order number, address and reason for return
4) Post back to us at the address we give you. We recommend you obtain proof of postage, which is free of charge at the Post Office
5) As soon as the returned item is received at our returns department, we will issue a full refund to the card / PayPal account you paid with, or we’ll dispatch an exchange or replacement item for you

How long will it take to receive a refund?

The refunded payment is subject to standard bank clearing times and depending on payment method; can take up to 7 working days.

Further information

If you have any queries or concerns please do not hesitate to contact our customer services team via customerservices@mrpets.co.uk.

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